Refund and Returns Policy
Last updated: 27 May 2026
1. Overview
This Refund and Return Policy applies to purchases made through gskins.shop and is operated by Sabiedrība ar ierobežotu atbildību CAPITALG.
Under applicable European Union and Latvian consumer protection laws, customers located within the European Union may have the right to withdraw from a distance purchase within 14 days under certain conditions.
By placing an order through our website, you agree to this Refund and Return Policy.
2. Right of Withdrawal (EU 14-Day Return Right)
Customers located in the European Union have the right to withdraw from their purchase within 14 calendar days from the date the product is delivered, without providing a reason.
To exercise this right, customers must contact us by email at:
before the 14-day withdrawal period expires.
3. Eligibility for Returns
To qualify for a return, refund, or exchange:
- The item must be unused and in substantially the same condition as received;
- The item must not show visible signs of handling damage, installation damage, misuse, alteration, or wear;
- The product must be returned in its original packaging where reasonably possible;
- Proof of purchase or order confirmation must be provided.
Because vinyl skins are delicate products that may easily become damaged during installation or handling, customers are responsible for inspecting products carefully before application.
4. Non-Refundable and Non-Returnable Situations
Returns, refunds, or exchanges may be refused where:
- The product has visible installation damage;
- The product has been incorrectly applied, stretched, torn, folded, scratched, or otherwise damaged after delivery;
- The product shows signs of use inconsistent with normal inspection;
- The return request is made more than 14 days after delivery;
- The returned product is incomplete or missing components not due to our error;
- Damage was caused by improper handling, storage, or installation by the customer.
The Company reserves the right to inspect returned products before approving any refund or exchange.
5. Defective or Incorrect Products
Customers may be eligible for a replacement, exchange, or refund where:
- The wrong item was shipped;
- The product contains manufacturing or printing defects;
- The product arrived damaged due to shipping.
Customers should contact us as soon as possible after delivery and provide:
- Order number;
- Description of the issue;
- Clear photographs of the product and packaging.
6. Exchanges
We may offer exchanges for eligible products.
If a customer ordered the incorrect design and requests an exchange:
- Exchanges may only be approved once per order;
- The customer is responsible for all return and replacement shipping costs;
- The returned product must satisfy all eligibility conditions described in this policy.
We reserve the right to refuse repeated exchange requests.
7. Refund Process
Once a returned item is received and inspected, we will notify the customer by email regarding:
- Approval of the refund;
- Rejection of the refund;
- Eligibility for exchange if applicable.
Approved refunds will be processed to the original payment method.
Refunds are typically processed within 14 days after:
- Receipt of the returned item; or
- Receipt of proof that the item has been returned, whichever occurs first.
Payments are processed through Stripe, and processing times may vary depending on the customer’s financial institution.
8. Shipping Costs
8.1 Standard Returns
Where a customer exercises the voluntary 14-day withdrawal right without product defect:
- The customer is responsible for return shipping costs;
- Original shipping costs may be deducted from the refund where permitted under applicable law.
8.2 Defective or Incorrect Products
Where the return is caused by:
- Manufacturing defect;
- Incorrect shipment;
- Confirmed shipping damage;
the Company will cover reasonable return shipping costs.
9. Sale Items
Discounted or sale items remain eligible for return rights required under applicable consumer protection law unless otherwise prohibited by law.
However, additional voluntary refund or exchange options may be limited for discounted products.
10. Order Cancellation
Orders cannot be cancelled once submitted and processed for shipment.
Customers may still exercise applicable statutory withdrawal rights after delivery in accordance with this policy and applicable law.
11. Return Shipping Address
Returns should only be sent after prior email approval.
To request return instructions, contact:
Unauthorized returns may be refused.
12. Late or Missing Refunds
If you have not received a refund:
- Check your bank account again;
- Contact your payment card provider;
- Contact your bank, as processing delays may occur.
If you still have not received your refund after completing these steps, contact:
13. Limitation of Liability
The Company is not responsible for:
- Damage caused during customer installation;
- Incorrect application techniques;
- Improper cleaning or maintenance;
- Compatibility issues caused by third-party modifications;
- Minor variations in color or appearance caused by screen/display differences.
Customers are responsible for ensuring proper installation and handling of products.
14. Contact Information
For all return, refund, or exchange requests, contact:
Sabiedrība ar ierobežotu atbildību CAPITALG (50203724641)
Rīga, Ieriķu iela 58 – 97, LV-1084, Latvia
Email: gskins.shop@gmail.com